Return Policy

Last updated:

Our Commitment

At Frozenonthul, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your oversize hoodie, we offer a straightforward return process to ensure your peace of mind.

Return Period

You have 30 days from the date of delivery to return your purchase for a full refund or exchange. Returns must be initiated within this timeframe to be eligible for processing.

Return Conditions

To be eligible for a return, your item must meet the following conditions:

• The hoodie must be unworn, unwashed, and in its original condition
• All original tags and labels must be attached
• The item must be in its original packaging
• You must provide proof of purchase such as an order confirmation or receipt
• The item must not show any signs of wear, alterations, or damage

How to Initiate a Return

To start the return process, please follow these steps:

Refund Process

Once we receive your returned item, our team will inspect it to ensure it meets our return conditions. The refund process typically follows this timeline:

• Inspection: 2-3 business days after we receive your return
• Refund approval: You will receive an email confirmation once approved
• Refund processing: 5-10 business days for the refund to appear in your account

Refunds will be issued to the original payment method used for the purchase.

Contact Us

If you have any questions about our return policy or need assistance with a return, please contact us: